Shipping
What is the status of my order?
You’ll receive a confirmation email with tracking once your order has shipped.
How long will it take for my order to be delivered?
It depends on the shipping service you chose at checkout. Standard post packaged usally take 6-12 Business Days for it to be delivered. Express shipping usually takes 3-5 Business Days. Delays may occur due to adverse weather conditions and delays by customs in your country.
Do you do same-day shipping?
Same-day shipping may not be possible. We are located in the UK. The fastest service available will be 3-5 Business Days via UPS or DHL.
Where do you ship?
We ship globally. Shipping costs and delivery times will be calculated at checkout based on your location.
My order was Returned to Sender (RTS). What happens now?
If a package is returned to us due to incorrect address or delivery failure, get in touch with us to confirm whether you’d prefer reshipment or a refund.
Order Management
Can I change my order after placing it?
If your order hasn’t shipped yet, we may be able to update it. Please contact us as soon as possible.
How do I cancel my order?
You can cancel an order if it hasn’t been dispatched yet. Just reach out to our customer service team right away.
How do I add or remove items from an existing order?
Once placed, orders can’t be modified directly if they have already been shipped. Please get in touch with us as soon as possible.
Can I change my delivery address?
Yes, if your order hasn’t been dispatched yet. Please contact us quickly to request the change.
How do I track my order?
A tracking link will be emailed to you once your order has shipped. You can also track it through your account dashboard.
Returns & Guarantees
Can I exchange an item?
If you received a damaged or incorrect item, we’ll arrange an exchange please get in touch. Otherwise, we recommend returning your item for exchanging the items.
How do I start a return?
Get in touch with our support team with your order number and the reason for return. We’ll walk you through the next steps to return the products.
How does Money-Back Guarantee work?
We want you to be completely satisfied. If you’re not happy with your purchase, we offer a 100% Money-Back Guarantee. Simply get in touch with our customer support team. No fuss, no hassle.
Payment
What payment methods do you accept?
We accept major credit/debit cards. Full list shown at checkout.
Which currency will I be charged in?
You’ll be charged in $ US Dollar.
Is my payment information secure?
Yes. We use industry-standard SSL encryption to protect your data during checkout.