Shipping
You’ll receive a confirmation email with tracking once your order has shipped.
It depends on the shipping service you chose at checkout. Standard post packaged usally take 6-12 Business Days for it to be delivered. Express shipping usually takes 3-5 Business Days. Delays may occur due to adverse weather conditions and delays by customs in your country.
Same-day shipping may not be possible. We are located in the UK. The fastest service available will be 3-5 Business Days via UPS or DHL.
We ship globally. Shipping costs and delivery times will be calculated at checkout based on your location.
If a package is returned to us due to incorrect address or delivery failure, get in touch with us to confirm whether you’d prefer reshipment or a refund.
Order Management
If your order hasn’t shipped yet, we may be able to update it. Please contact us as soon as possible.
You can cancel an order if it hasn’t been dispatched yet. Just reach out to our customer service team right away.
Once placed, orders can’t be modified directly if they have already been shipped. Please get in touch with us as soon as possible.
Yes, if your order hasn’t been dispatched yet. Please contact us quickly to request the change.
A tracking link will be emailed to you once your order has shipped. You can also track it through your account dashboard.
Returns & Guarantees
Yes, we accept returns within our return window. Products must be unused and in original condition. Please view our Return Policy for full details.
If you received a damaged or incorrect item, we’ll arrange an exchange please get in touch. Otherwise, we recommend returning your item for exchanging the items.
Get in touch with our support team with your order number and the reason for return. We’ll walk you through the next steps to return the products.
We want you to be completely satisfied. If you’re not happy with your purchase, we offer a 100% Money-Back Guarantee. Simply get in touch with our customer support team. No fuss, no hassle.
Payment
We accept major credit/debit cards. Full list shown at checkout.
You’ll be charged in $ US Dollar.
Yes. We use industry-standard SSL encryption to protect your data during checkout.