Legal notice

LEGAL NOTICE

Last updated: 14 August 2026

1. ABOUT THIS WEBSITE

This website is operated under the Urenus name by Francicea Ltd.

References in this Legal Notice to "Urenus", "we", "us" or "our" mean Francicea Ltd trading through the Urenus brand.

This Legal Notice provides important information concerning the ownership, operation and permitted use of this website and the information, products, content and other services made available through it.

By accessing or using this website, you acknowledge this Legal Notice together with our Terms of Service and other policies referred to on the website.

2. BUSINESS INFORMATION

Trading Name: Urenus

Legal Entity: Francicea Ltd

Company Type: Private Limited Company

Registered in: England and Wales

Company Registration Number: 11230242

Registered Office: Venture House, Davidson Road, Lichfield, WS14 9DZ, United Kingdom

VAT Number: 289239747

Email: info@urenus.com

UK Telephone: +44 1543 624 995

USA Telephone: +1 302 440 1482

Francicea Ltd owns and operates the Urenus business and is responsible for sales made directly through the Urenus website.

3. PURPOSE OF THE WEBSITE

The Urenus website provides information about our business, products, services and related matters and enables customers to browse and purchase products offered by us.

Information made available through the website is provided for general informational and commercial purposes.

The availability of information on this website does not constitute an offer capable of acceptance unless expressly stated otherwise. Orders placed through the website are subject to acceptance in accordance with our Terms of Service.

4. TERMS GOVERNING USE

Use of this website is subject to this Legal Notice, our Terms of Service and any policies, conditions or notices expressly incorporated into or referred to by those documents.

Where you purchase products through the website, the contractual terms applicable to your purchase are set out principally in our Terms of Service together with our applicable Refund Policy, Shipping Policy and other policies presented to you in connection with your order.

If there is any inconsistency between this Legal Notice and specific contractual terms governing a purchase, the specific contractual terms applicable to that purchase will take precedence in relation to that transaction.

Nothing in this Legal Notice excludes or restricts any rights that cannot lawfully be excluded or restricted.

5. OWNERSHIP AND CONTROL

The Urenus website and the commercial activities conducted through it are operated and controlled by Francicea Ltd.

Products purchased directly through the Urenus website are purchased from Urenus unless expressly stated otherwise.

Your contractual relationship for such purchases is therefore with Francicea Ltd trading as Urenus, subject to the applicable terms and policies.

The technology, infrastructure or technical systems used from time to time to make the website available do not alter the identity of the business with which you contract.

6. ACCURACY OF INFORMATION

We take reasonable steps to ensure that information displayed on the website is accurate and current.

However, information may occasionally contain typographical errors, technical inaccuracies, omissions or information that has become outdated.

Product information, descriptions, photographs, specifications, availability, prices, promotions, shipping information and other website content may be amended, corrected or updated from time to time.

We reserve the right to correct errors or omissions and to update website information where reasonably necessary.

Where information relates to an order that has already been placed, your rights will remain subject to applicable law and the contractual terms applying to that order.

7. PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately.

Images are intended to provide a reasonable representation of the relevant product. Actual appearance may differ because of manufacturing variations, packaging changes, screen settings, photography, lighting, colour reproduction or other factors.

Packaging, labelling, presentation or product specifications may also be updated from time to time where permitted by law.

Customers should read the information supplied with a product before use and should follow any directions, warnings, precautions or storage requirements accompanying that product.

8. HEALTH AND WELLNESS INFORMATION

Some products or information available through Urenus may relate to health, wellbeing, lifestyle or complementary health practices.

Unless expressly stated otherwise, information published on this website is provided for general information and educational purposes and should not be regarded as individual medical advice, medical diagnosis or a substitute for consultation with an appropriately qualified healthcare professional.

Information appearing on the website does not establish a doctor-patient, practitioner-patient or other professional healthcare relationship between Urenus and a website visitor.

Individual circumstances vary. You should obtain appropriate professional advice where you have questions concerning a medical condition, symptoms, medicines, treatment, pregnancy, breastfeeding, allergies, interactions or other health matters.

Do not disregard professional medical advice or delay seeking appropriate medical assistance solely because of information you have read on this website.

For urgent or emergency medical concerns, you should contact the appropriate emergency or medical service in your location.

Nothing on this website should be interpreted as a representation that a product is intended to diagnose, treat, cure or prevent a disease except where such a representation is specifically authorised and lawfully made in relation to that product.

9. CUSTOMER RESPONSIBILITY

You are responsible for considering whether a product is appropriate for your individual requirements before purchasing or using it.

You are also responsible for reading product descriptions, labels, instructions, warnings and other information supplied with the product.

Where appropriate, you should consult a qualified professional before using a product, particularly where you have an existing health condition, are receiving medical treatment, are taking medication, are pregnant or breastfeeding, or are purchasing a product for a child or another person with specific healthcare needs.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website and the intellectual property rights associated with it belong to Urenus, Francicea Ltd or their respective licensors.

Protected material may include, without limitation:

Urenus names and branding;
logos and trade marks;
product names;
product descriptions;
written content;
photographs;
illustrations;
graphics;
design elements;
page layouts;
videos;
audio;
databases;
documents;
product information; and
the selection, organisation and presentation of website content.

Access to the website does not transfer ownership of any intellectual property rights to you.

11. PERMITTED USE

You may access and use this website for lawful personal and non-commercial purposes.

You may view website pages and retain reasonable copies for your own personal reference where permitted by law.

Unless we have provided prior written permission or applicable law expressly permits otherwise, you must not reproduce, republish, distribute, modify, commercially exploit, sell, licence, scrape, systematically extract, create derivative works from or otherwise misuse material from this website.

You must not use Urenus intellectual property in a manner that falsely suggests an association, sponsorship, approval or endorsement by Urenus or Francicea Ltd.

12. TRADE MARKS AND BRANDING

The Urenus name, branding, logos, product presentation and other identifiers associated with our business may be protected by trade mark, passing-off, copyright or other intellectual property rights.

Nothing contained on this website grants any person a licence or right to use such branding without prior written authorisation.

The appearance of third-party trade marks or names on the website does not imply ownership by Urenus.

All third-party trade marks remain the property of their respective owners.

13. PROHIBITED WEBSITE USE

You must not use the website in a manner that is unlawful, fraudulent, abusive, deceptive or harmful.

Without limitation, you must not knowingly:

introduce viruses, malware or other harmful material;

attempt to obtain unauthorised access to the website or connected systems;

interfere with website security;

circumvent access restrictions;

impersonate another person;

submit deliberately false information;

use the website to infringe intellectual property or privacy rights;

conduct unauthorised systematic extraction of website information;

use automated systems contrary to our Terms of Service;

attempt to disrupt the operation or availability of the website; or

use the website for purposes prohibited by applicable law.

We may take reasonable measures to protect the website, our customers, our business and our intellectual property against unauthorised or abusive activity.

14. LINKS TO OTHER WEBSITES

The website may contain links to websites, resources or content that are not owned or controlled by Urenus.

Such links may be provided for information, reference or convenience.

The presence of a link does not, by itself, constitute endorsement, approval, sponsorship or recommendation of the external website or its contents.

We do not control external websites and are not responsible for their availability, accuracy, security, privacy practices, content, goods or services.

When you leave the Urenus website, the terms and policies of the external website may apply.

You should review those terms and policies before providing information or entering into a transaction.

15. THIRD-PARTY RIGHTS

References to companies, organisations, products, publications, trade marks or other third-party material are made solely where considered appropriate.

Ownership of any third-party intellectual property remains with its respective owner.

Except where expressly stated, no affiliation, partnership, agency, joint venture, endorsement or other formal relationship should be inferred merely because a third party or its material is referred to on the website.

16. WEBSITE AVAILABILITY

We aim to maintain reasonable availability of the website but do not guarantee that access will always be continuous, uninterrupted, secure or error-free.

Access may occasionally be restricted or unavailable because of maintenance, updates, technical issues, security measures, internet disruptions or circumstances outside our reasonable control.

We may change, suspend, restrict or discontinue parts of the website where reasonably necessary.

Temporary unavailability of the website does not affect rights already acquired under an accepted order except where applicable law provides otherwise.

17. WEBSITE SECURITY

We take reasonable measures intended to maintain the integrity and security of our website and systems.

No internet-based system can, however, be guaranteed to be completely secure or free from technical vulnerabilities.

You are responsible for using appropriate security measures when accessing websites, including maintaining the security of your own devices, account credentials, passwords and network connections.

You should notify us promptly if you reasonably believe that your Urenus account or communications with us have been compromised.

18. USER ACCOUNTS

Where the website permits creation of a customer account, you are responsible for maintaining the confidentiality and security of your login credentials.

Information provided in connection with an account should be accurate, complete and kept reasonably current.

You must not permit an account to be used unlawfully or in violation of our Terms of Service.

We may suspend or restrict access to an account where reasonably necessary to protect the customer, our business, website security or other users, or where required by law.

19. PERSONAL INFORMATION

Personal information collected through the website is handled in accordance with our Privacy Policy and applicable data protection requirements.

Our Privacy Policy explains, among other matters, how personal information may be collected, used, retained and otherwise processed and describes applicable rights relating to personal information.

The Privacy Policy should be read separately from this Legal Notice.

20. COOKIES AND SIMILAR TECHNOLOGIES

The website may use cookies and similar technologies for purposes including essential website functionality, security, customer preferences, performance, analytics and other purposes described in our Cookie Policy or privacy information.

Where consent is legally required before particular cookies or similar technologies are used, appropriate choices will be provided.

You can obtain further information about our use of cookies and available controls through our Cookie Policy and cookie settings.

21. ELECTRONIC COMMUNICATIONS

When you contact us electronically or place an order through the website, communications relating to your enquiry, account or transaction may also be provided electronically where permitted by law.

You are responsible for ensuring that the email address and other contact information supplied to us are accurate.

Transaction-related communications may include order acknowledgements, order confirmations, payment information, dispatch information, delivery information and customer-service correspondence.

Commercial marketing communications are subject to separate applicable requirements and preferences.

22. PRICES AND AVAILABILITY

Product prices and availability may change from time to time.

The price applicable to an order will be determined in accordance with the Terms of Service and the information presented during the ordering process.

Unless expressly stated otherwise, availability displayed on the website does not guarantee acceptance of an order.

Taxes, shipping charges, customs duties, import charges or other costs may apply depending on the transaction and destination.

Further information concerning pricing and orders is contained in our Terms of Service.

23. INTERNATIONAL ACCESS

The Urenus website may be accessed from countries outside the United Kingdom.

The availability of the website in a particular country does not necessarily mean that every product or service displayed is available, authorised or suitable for purchase or use in that jurisdiction.

Product availability may differ by destination.

Customers accessing the website from outside the United Kingdom are responsible for considering any local requirements that lawfully apply to their purchase, importation or use of products.

Nothing in this provision removes obligations that applicable law places on Urenus as a seller.

24. CUSTOMS AND IMPORT REQUIREMENTS

International orders may be subject to customs procedures, import controls, taxes, duties or other requirements imposed by the destination country.

Where applicable, customers should review information provided through our Shipping Policy and during checkout.

Nothing in this Legal Notice is intended to transfer to a customer any obligation that applicable law requires Urenus to perform.

25. LIMITATION OF WEBSITE INFORMATION

Although reasonable efforts are made to maintain accurate website content, we do not guarantee that all general informational material will at all times be complete, current or free from minor errors.

You should not rely exclusively on general website information where the matter requires professional, technical, medical, legal, financial or other specialist advice.

Specific contractual commitments made in an accepted order remain governed by the terms applicable to that order.

26. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Urenus and Francicea Ltd will not be liable for losses arising solely from improper, unlawful or unauthorised use of the website or from reliance upon general informational material in circumstances where specialist advice would reasonably be required.

Nothing in this Legal Notice excludes or limits liability where doing so would be prohibited by law.

In particular, nothing in this Legal Notice is intended to exclude or restrict statutory consumer rights or any liability that cannot lawfully be excluded.

Any additional provisions concerning liability arising from use of the Services or purchase of products are contained in our Terms of Service.

27. NO WAIVER

A failure or delay by Urenus to exercise a right or remedy available under this Legal Notice or applicable law does not constitute a waiver of that right or remedy.

A waiver is effective only where expressly made by us and applies only in the circumstances for which it is given.

28. SEVERABILITY

If any provision of this Legal Notice is determined by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable where legally possible.

If modification is not possible, the affected provision will be treated as severed.

The remaining provisions will continue in effect.

29. CHANGES TO THIS LEGAL NOTICE

We may amend this Legal Notice from time to time to reflect changes to our business, website, products, policies, operational practices or applicable legal requirements.

The current version will be made available on this website.

Where appropriate, the date displayed at the beginning of this Legal Notice will be updated.

Changes will not retrospectively remove rights that a customer has already acquired under applicable law or an existing contract.

30. RELATIONSHIP WITH OTHER POLICIES

This Legal Notice should be read together with our other applicable website documents, including our:

Terms of Service

Privacy Policy

Cookie Policy

Refund Policy

Shipping Policy

and any other policies or notices expressly presented as applying to your use of the website or purchase.

Each document deals with different aspects of your relationship with Urenus.

31. GOVERNING LAW AND JURISDICTION

This Legal Notice and matters relating to use of the Urenus website are governed by the laws of England and Wales, subject to any mandatory protections or rights available to consumers under applicable law.

The courts of England and Wales will have jurisdiction in relation to disputes arising from this Legal Notice or use of the website, subject to any mandatory jurisdictional rights available to consumers.

Nothing in this section is intended to deprive a consumer of protections that cannot lawfully be excluded by agreement.

32. REPORTING LEGAL OR INTELLECTUAL PROPERTY CONCERNS

If you believe that material appearing on the Urenus website infringes your intellectual property rights, privacy rights or other legal rights, please contact us and provide sufficient information to allow us to identify and assess the matter.

Your communication should, where applicable, identify the relevant material, explain the basis of your concern and provide appropriate contact information.

We reserve the right to request reasonable supporting information before taking action in relation to a complaint.

33. CONTACT

Questions concerning this Legal Notice, the Urenus website or our business may be directed to:

Urenus
Operated by Francicea Ltd

Registered Office:
Venture House
Davidson Road
Lichfield
WS14 9DZ
United Kingdom