Shipping policy

Order Processing

Order Cut-Off Time: Orders placed after 10:00 AM GMT will be processed on the next business day.

Dispatch Time:

  • Single homeopathic remedies: Typically ship within 1 business day
  • Heel, Guna, and Dr. Reckeweg products: May take up to 2 business days

Operating Days: Monday to Friday, excluding UK public holidays (e.g. Christmas, Boxing Day, New Year’s Day).

Shipping Services & Delivery Estimates

We partner with trusted global couriers. Estimated delivery times begin once your order has been dispatched.

  • DHL Express: 2–5 business days
  • UPS Express: 2–5 business days
  • DPD Air Classic – Aramex: 3–6 business days (select countries)
  • International Tracked (Mail): 5–17 business days (ideal for PO Boxes)
  • International Tracked and Signed (Mail): 5–17 business days with signature required

Note: Customs delays, courier issues, or remote areas may affect these estimates.

Shipping Destinations

We ship globally from our UK fulfilment centre.

We currently ship to over 200 countries, including:

  • USA & Canada: Tracked and express options available
  • Europe, Australia & New Zealand: Full range of services
  • Asia: Tracked and express services
  • Rest of World: Tracked or signed delivery required in some regions

Tracking & Notifications

You will receive an email with your tracking link once your order has been dispatched.

If you have any questions about your delivery, simply email us at info@urenus.com — we're here to help.

Back Orders

If a product is temporarily out of stock, we will place it on back order and notify you with an estimated restock and shipping date.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible at info@urenus.com.

We recommend contacting us within 2 hours of placing your order. Once an order has been dispatched, it may not be possible to cancel, but we will always do our best to assist you.

Order Amendments

To request minor changes (such as an address update), email us at info@urenus.com within 2 hours of placing your order. Changes cannot be guaranteed once your order is in transit.

Missed Deliveries / Delays

If you are not available during delivery, your parcel will usually be held at a local delivery depot.

You can contact the courier directly using the information in your shipping confirmation email to reschedule delivery.

For express shipments: If you experience delays or non-delivery, please contact the courier directly. 

If there are any issues we are always here to help you, please feel free to contact us and we’ll support you in resolving the issue wherever we can.

PO Boxes

Couriers such as DHL and UPS do not deliver to PO Boxes. If your address includes a PO Box, please choose International Tracked or Tracked and Signed options at checkout.

Customer Support

You can contact us at info@urenus.com. We aim to respond to all queries within 24 hours during business days (Mon–Fri).