We at Urenus are committed to providing high-quality health and beauty products to our customers. If for any reason you are not completely satisfied with your purchase, we offer a full refund or replacement, free of charge.
To be eligible for a refund or replacement, please contact our customer support team at email@example.com within 30 calendar days of receiving your item. Please include your receipt or proof of purchase in your email.
Our team will inspect the item upon receipt to ensure that it is in the same condition that you received it and undamaged. If the item meets these conditions, we will process your refund or replacement. Refunds will be issued to the original payment method you used during the purchase. Please note that for credit card payments, it may take up to 5-10 business days for the refund to show up on your credit card statement.
If your package is lost or damaged in transit, we will provide a free replacement and free shipping. You will not be responsible for any return shipping costs.
We understand that chargebacks can be detrimental to our business, and we encourage our customers to contact us first if they have any issues with their order. We want to work with you to meet your needs and ensure your satisfaction with our products.
If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer support team at firstname.lastname@example.org.