Postage Pricing

All postage prices are calculated based on the weight of the items in your basket.

Add items to your basket, and proceed to checkout, prior to payment, you will be able to see postage calculations, and modify basket quantities if required.

Estimated Despatch & Delivery Times

Despatch Times:-

Processing & Despatch Times: depending on the product and availability, despatch timeline ranges from; Same Day up to 5 Days. Despatch days are working days only.

* Working days only - Monday - Friday.

Over the Holiday Season (Thanksgiving, Christmas and New Year) please expect delays, due to stock and backlog. This can be inclusive into early-mid January.

Delivery Times:-

We Ship via Domestic Mail (in-country mail) / Air Mail and DHL 

Please allow working days, the following time, depending on your location (excluding despatch times):-


We ship worldwide to 200+ including Europe, USA, Canada, Australia etc.

All prices are calculated based on total amount spent.

International Standard ($4.99):

Average delivery time 6-12 working days (not guaranteed). NO TRACKING AVAILABLE

International Tracked and Signed ($13.99):

Average delivery time 6-8 working days (not guaranteed). Provides FULL end to end tracking with a signature required for proof of delivery.

DHL shipping ($24.99) 2-4 business days estimated delivery

Please note: Customs department can sometimes cause delays before processing the items for delivery.

* Please allow time for dispatch, and the possibility of seasonal holidays, where the postal services are being slowed, due to the volume of parcels.
Please also remember these are estimates, and not guarantees - and can be on rare occasions 1 week difference, and must also account for weekends and time zones. 


Only orders which have paid for tracked delivery will be sent tracked. Your tracking details are emailed to you when your order is dispatched.

If you are trying to track your order, please refer to your tracking emails.


Due to regulations of these homeopathic remedies, we are unable to accept returns as goods cannot be legally restocked, due to regulations.  


For general dosage indications, please visit the page for the product you purchased. All products have general descriptive dosages.

There is much more detail in the Heel Homeopathic Biotherapeutic Book which you can access here:- Heel Biotherapeutic Index

For more complicated queries please Contact Us.   


Amending / Cancelling Orders

Orders placed on this website are automatically processed and cannot be cancelled or amended. 

Please ensure products you order, and details you enter (shipping, billing and contact information) are correct, before completing your purchase.


Time Zone

We operate in multiple time zones. 


Payment Issues

If you are trying to pay for your order via Credit/Debit card, or via PayPal and it is not working, please email us on info@urenus.com for assistance.



Can't Sign in to "My Account"

When you go through the checkout process you will be asked to either sign into your customer account, or continue the checkout process as a guest.
If you are having problems signing into your account, this is usually because you do not have an account with us.
The easiest - and quickest - thing to do is select "Continue as a Guest"

For more help, please Contact Us.


Discount Codes 

Any discount codes may be applied when you go through the checkout process before you pay for your purchase.

Discount codes are applicable to all full price, retail items.

However discount codes may not be applied to bulk items as there is already a discount applied to these items. Nor items with already discounted prices.

Furthermore, "New Customer" discount code(s) can only be applied once to the person the account is in the name of.


Postage Saving

If you purchase 2 or more of the same item you will save on P&P. 

Non-delivery of Goods (due to not being in)

If your post office has attempted delivery, but you were not in to sign for your parcel, the item will be left at your local delivery centre.

Please contact them to arrange a new delivery time which is more suitable.

We cannot contact your local delivery centre on your behalf, as we do not live at your address.  


We do our very best to ensure all orders are able to be delivered to you by fulfilling all the necessary paperwork. 
However we cannot be held responsible if the customs in your particular country hold your order.