Privacy Policy
At Urenus, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact our customer support team, or interact with our online store.
About This Privacy Policy
This Privacy Policy describes how Urenus collects, uses, shares, retains and protects your personal information when you visit, browse, make a purchase from, or otherwise interact with our website at urenus.com and any related services connected to our online store.
Who this policy applies to
This policy applies to visitors to our website, customers who place or attempt to place an order, people who contact us for customer support, and individuals who interact with our marketing, advertising or online store features.
When we refer to “Personal Information”, we mean information that identifies you, relates to you, or can reasonably be linked to you. This may include information you provide directly, information collected automatically when you use our website, and information received from service providers that help us operate our store.
Personal Information We Collect
We collect different types of information depending on how you interact with our website and services.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you interact with the Site. This may include:
- Web browser type and version
- IP address
- Time zone
- Device type and operating system
- Cookie identifiers and similar tracking information
- Pages or products viewed
- Referring websites, links or search terms
- Information about how you browse and interact with the Site
We refer to this as Device Information.
Information You Provide When Ordering
When you make a purchase or attempt to make a purchase through the Site, we may collect information needed to process and fulfil your order, including:
- Your name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details and products purchased
- Payment-related information
- Delivery and fulfilment information
We refer to this as Order Information.
Cookies, Log Files and Similar Technologies
We use cookies and similar technologies to operate our website, understand customer behaviour, improve our services, support advertising and help protect against fraud or misuse.
Cookies
Cookies are small data files placed on your device or computer. They often include an anonymous unique identifier and help websites remember information about your visit.
Cookies may be used to keep items in your basket, remember preferences, enable checkout functions, analyse website performance and support advertising.
Log Files
Log files track actions occurring on the Site and may collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date or time stamps.
Web Beacons, Tags and Pixels
Web beacons, tags and pixels are electronic files used to record information about how you browse the Site, interact with marketing, or respond to advertising campaigns.
How We Use Your Personal Information
We use Personal Information for legitimate business purposes connected with operating our store, fulfilling orders, communicating with customers, improving our services and complying with legal obligations.
| Purpose | Examples of Use | Type of Information Used |
|---|---|---|
| Order fulfilment | Processing orders, arranging shipping, providing invoices, order confirmations and delivery updates. | Order Information, contact details, delivery details and payment-related information. |
| Customer support | Responding to questions, complaints, returns, refunds, exchanges and other service requests. | Name, email address, order details, messages and supporting information you provide. |
| Payment and fraud prevention | Processing payments, verifying transactions, screening orders for potential risk, fraud or misuse. | Order Information, Device Information, IP address and transaction information. |
| Website improvement | Understanding how visitors browse the Site, improving layout, product pages, checkout and customer experience. | Device Information, analytics information and browsing behaviour. |
| Marketing and advertising | Providing product updates, offers or advertising where permitted and in line with your choices or consent where required. | Contact details, marketing preferences, browsing information and purchase history. |
| Legal and regulatory compliance | Keeping business records, responding to lawful requests, protecting our rights, and complying with applicable laws. | Order Information, communications, transaction records and other relevant information. |
Legal Basis for Processing
Where data protection laws require us to identify a legal basis for processing Personal Information, we may rely on one or more of the following grounds.
Performance of a Contract
We process Order Information where necessary to fulfil a contract with you, such as processing your order, arranging delivery, handling payment, and providing order-related customer service.
Business and Security Interests
We may process information for our legitimate business interests, such as improving our Site, preventing fraud, protecting our business, responding to customer enquiries and managing our services.
Consent
Where required, we may rely on your consent for certain activities, such as non-essential cookies, email marketing or targeted advertising. You may withdraw consent where applicable.
Compliance With Law
We may process and retain information where required to comply with legal, tax, accounting, regulatory or law enforcement obligations.
Sharing Your Personal Information
We do not sell your Personal Information as part of our ordinary business. However, we may share information with trusted third parties who help us operate our store, provide services and comply with legal requirements.
Who We May Share Information With
We may share Personal Information with:
- Ecommerce platform providers, including Shopify
- Payment processors and fraud prevention providers
- Shipping, courier and fulfilment partners
- Analytics providers, such as Google Analytics
- Advertising and marketing platforms, where applicable
- Email, customer support and communication providers
- Professional advisers, such as legal, accounting or compliance advisers
- Regulators, courts, law enforcement or public authorities where legally required
Shopify and Google Analytics
We use Shopify to power our online store. You can read more about how Shopify handles personal information here: Shopify Privacy Policy.
We may use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses information here: Google Privacy Policy.
You can opt out of Google Analytics here: Google Analytics Opt-out.
Behavioural Advertising and Marketing
We may use Personal Information to provide marketing communications, product information or targeted advertisements that may be relevant to you, where permitted by law and in accordance with your preferences.
Advertising Partners
We may work with advertising partners to help us understand how visitors interact with our Site and to show relevant advertising. This may involve cookies, pixels or similar technologies.
You can learn more about targeted advertising through the Network Advertising Initiative: NAI Educational Page.
Your Advertising Choices
You can opt out of some targeted advertising through the following links:
International Data Transfers
Some of our service providers may process or store Personal Information outside your country of residence, including outside the United Kingdom or European Economic Area.
Where Your Information May Be Processed
Because we use online store, payment, analytics, advertising, shipping and technology service providers, your Personal Information may be transferred to or processed in countries such as Canada, the United States, the United Kingdom, countries within the European Economic Area, or other locations where our service providers operate.
Where required by applicable data protection law, we aim to rely on appropriate safeguards for international transfers, such as contractual protections or other recognised transfer mechanisms.
Data Retention
We keep Personal Information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Order Information
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it, subject to any legal, tax, accounting, fraud prevention, dispute resolution or business record requirements.
Customer Communications
We may retain customer support messages, return requests, refund records and complaint correspondence for as long as needed to manage your request, protect our rights and comply with our legal obligations.
Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights in relation to your Personal Information.
Rights You May Have
You may have the right to:
- Request access to the Personal Information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your Personal Information
- Ask us to restrict or object to certain processing
- Ask for a copy of your Personal Information in a portable format
- Withdraw consent where processing is based on consent
- Object to certain direct marketing or targeted advertising
- Complain to a data protection authority where applicable
Exercising Your Rights
To exercise your privacy rights, please contact us by email at: info@urenus.com.
To protect your information, we may need to verify your identity before responding to certain requests.
We will aim to respond within the timeframe required by applicable law.
Do Not Track Signals
Browser Signals
Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for how these signals should be interpreted, we do not currently alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.
How We Protect Personal Information
We take reasonable steps to protect Personal Information from unauthorised access, misuse, loss, disclosure, alteration or destruction.
Security Measures
We use service providers, systems and processes designed to support the safe handling of customer information. This may include secure checkout systems, access controls, account protections and fraud screening tools.
Online Security
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your Personal Information, we cannot guarantee absolute security.
Children and Minors
Our Site Is Not Intended for Children
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information to us, please contact us so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, legal requirements, regulatory guidance or operational needs.
When we update this policy, we may change the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to make a complaint about how we handle Personal Information, please contact us.
Urenus Privacy Contact
Email: info@urenus.com
Urenus
- Privacy Compliance Officer
If you are not satisfied with our response, you may have the right to contact your local data protection authority.
