Practitioner Policy & Terms

PRACTITIONER PRIVACY POLICY

1. INTRODUCTION

Urenus ("we", "us", or "our") is committed to protecting the privacy of healthcare practitioners and professional users ("Practitioners") who register, enquire, or purchase through our platform at urenus.com. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with applicable law, including the UK GDPR, EU GDPR, and relevant US state privacy laws.

2. WHO WE ARE

Data Controller:

Urenus

Website:

urenus.com

Contact:

info@urenus.com

Registered Address:

Venture House, Davidson Road, Lichfield, WS14 9DZ, United Kindom

3. DATA WE COLLECT

We may collect the following categories of personal data from Practitioners:

Identity Data

Full name
Professional title
Registration/licence number

Contact Data

Email address
Phone number
Practice address

Professional Data

Specialisation
Professional body membership
Years of experience

Account Data

Username
Password (hashed)
Account preferences

Transaction Data

Orders placed
Products purchased
Invoices

Communication Data

Enquiries submitted via forms
Email correspondence

Technical Data

IP address
Browser type
Device identifiers
Cookies

Usage Data

Pages visited
Time on site
Referral source

4. HOW WE COLLECT DATA

Directly from you when you register, complete a form, or place an order
Automatically via cookies and tracking technologies when you browse our site
From third parties such as professional verification services or payment processors

5. LEGAL BASIS FOR PROCESSING (UK/EU GDPR)

Purpose	Legal Basis
Account registration & management	Contract performance
Order fulfilment	Contract performance
Professional verification	Legitimate interests
Marketing communications	Consent
Legal compliance	Legal obligation
Fraud prevention	Legitimate interests

6. HOW WE USE YOUR DATA

To verify your practitioner status and eligibility for professional pricing or products
To process and fulfil your orders
To manage your account and respond to enquiries
To send relevant product updates, clinical information, or promotional offers (with consent)
To comply with legal and regulatory obligations
To improve our website and services

7. DATA SHARING

We do not sell your personal data. We may share it with:

Service Providers

Payment processors (e.g. Shopify Payments), fulfilment partners, email platforms

Professional Verification Bodies

To confirm practitioner credentials

Legal Authorities

Where required by law or court order

Business Transfers

In the event of a merger, acquisition, or sale of assets

All third parties are contractually required to handle your data securely and in accordance with applicable law.

8. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries outside the UK/EEA, including the US and China. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms.

9. DATA RETENTION

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Typical Retention Periods

Data Type	Retention Period
Account data	Duration of account + 6 years
Transaction records	7 years (legal/tax compliance)
Marketing consent records	Until withdrawn + 3 years

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing
Data portability
Object to processing based on legitimate interests
Withdraw consent at any time (without affecting prior processing)

To exercise your rights, contact us at:

Privacy Contact Email

[Insert privacy contact email]

UK/EU residents may also lodge a complaint with the Information Commissioner's Office (ICO) or their local supervisory authority.

11. COOKIES

We use cookies and similar technologies to operate our site and analyse usage. Please refer to our separate Cookie Policy for full details. You may manage cookie preferences via our consent banner.

12. SECURITY

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure, including SSL encryption, access controls, and regular security reviews.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes constitutes acceptance.

14. CONTACT US

For privacy-related queries:

Email: info@urenus.com

Post: Venture House, Davidson Road, Lichfield, WS14 9DZ, United Kingdom

PRACTITIONER TERMS OF USE

1. INTRODUCTION & ACCEPTANCE

These Practitioner Terms of Use ("Terms") govern your access to and use of the Urenus practitioner portal and associated services at urenus.com ("Platform"). By registering as a Practitioner, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must not use the practitioner-designated areas of our Platform.

2. ELIGIBILITY & PRACTITIONER STATUS

Access to practitioner-specific products, pricing, or content is restricted to:

Qualified and currently registered healthcare professionals (e.g. homeopaths, naturopaths, GPs, pharmacists, or other licensed practitioners)
Individuals who can provide valid proof of professional registration or membership with a recognised professional body

We reserve the right to verify your credentials at any time and to suspend or terminate access if eligibility cannot be confirmed or is withdrawn.

3. ACCOUNT REGISTRATION

You must provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your login credentials
You must notify us immediately of any unauthorised use of your account
Accounts are non-transferable and for individual use only
You must not share your practitioner account with non-practitioners

4. PERMITTED USE

As a registered Practitioner, you may:

Purchase products at practitioner pricing for use in your professional practice
Access clinical information, product monographs, and educational resources
Recommend or supply products to your patients in accordance with applicable professional and legal standards

5. PROHIBITED USE

You must not:

Resell products purchased at practitioner pricing on third-party marketplaces (e.g. Amazon, eBay) without prior written consent
Misrepresent your professional status or credentials
Use the Platform for any unlawful purpose or in violation of any applicable regulations
Attempt to gain unauthorised access to any part of the Platform
Use automated tools to scrape, copy, or extract data from the Platform
Make false or misleading claims about our products to patients or third parties

6. PRODUCT USE & PROFESSIONAL RESPONSIBILITY

Products sold through the practitioner portal are intended for professional use and/or recommendation to patients
You are solely responsible for ensuring that any product you recommend or supply is appropriate for your patient's individual circumstances
Urenus products are homeopathic remedies and are not intended to diagnose, treat, cure, or prevent any disease
You must comply with all applicable professional, regulatory, and legal standards in your jurisdiction when recommending or supplying our products

7. PRICING & ORDERS

Practitioner pricing is subject to eligibility and may be amended at any time with reasonable notice
Orders are subject to our standard Terms & Conditions of Sale, including payment terms, shipping, and returns
We reserve the right to cancel orders where practitioner eligibility is in doubt

8. INTELLECTUAL PROPERTY

All content on the Platform, including product information, branding, imagery, and educational materials, is the intellectual property of Urenus or its licensors. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. CONFIDENTIALITY

Any pricing, product formulations, or clinical information provided exclusively to Practitioners is confidential. You agree not to disclose such information to unauthorised third parties.

10. DISCLAIMERS & LIMITATION OF LIABILITY

The Platform and its content are provided "as is" without warranties of any kind, express or implied
We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses
To the fullest extent permitted by law, Urenus shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform or products
Our total liability to you shall not exceed the value of your most recent order

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. INDEMNIFICATION

You agree to indemnify and hold harmless Urenus, its directors, employees, and agents from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Platform.

12. TERMINATION

We may suspend or terminate your practitioner account at any time if:

You breach these Terms
Your professional registration lapses or is revoked
We reasonably suspect fraudulent or abusive activity

You may close your account at any time by contacting us. Termination does not affect any accrued rights or obligations.

13. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory local consumer law in your jurisdiction provides otherwise.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. We will provide reasonable notice of material changes. Continued use of the Platform after the effective date of changes constitutes acceptance.

15. CONTACT US

For queries regarding these Terms: