Contact

Customer support

How can we help?

Email is our preferred and most reliable contact method. It allows our team to review your order, check product information and provide a clear written response.

Email info@urenus.com Use the contact form

We normally reply within 24 hours, excluding weekends.

Choose the right channel

EmailBest for detailed, product and advice-related enquiries.
Contact formA secure alternative that goes directly to our store email.
PhonePlease keep calls mainly to existing order-related matters.
ConsultationUse email or the Homeopathic Consultation form.

Phone support

Our team is based in the UK and phone support is intended mainly for existing order queries. Customers worldwide are welcome to call during suitable overlap hours, but email or the contact form is the preferred route for product questions, homeopathic guidance and general enquiries.

UK & Europe8:00 am to 4:00 pm UK timeOur standard weekday phone-support window.
Middle EastAfternoon to early eveningUsually the most convenient overlap with our UK support hours.
CanadaMorning local timeEastern Canada has the easiest overlap. For western Canada, email is normally more convenient.
United StatesMorning local timeEastern and Central time zones overlap best. Pacific customers may also try later in the UK day, but availability is not guaranteed.
For all regions: phone support is intended mainly for existing order-related matters. For product questions, homeopathic guidance, consultations and general enquiries, please email info@urenus.com or use the contact form.

Contact details

Email is prioritised for the quickest and most complete response.

Our address

Urenus
Venture House
Davidson Road
Lichfield, Staffordshire
WS14 9DZ
United Kingdom

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