Contact
Customer support
How can we help?
Email is our preferred and most reliable contact method. It allows our team to review your order, check product information and provide a clear written response.
We normally reply within 24 hours, excluding weekends.
Email support
info@urenus.comPlease email us for product enquiries, homeopathic advice, consultation questions, availability, account support or anything requiring detailed information or attachments.
Write to our teamChoose the right channel
EmailBest for detailed, product and advice-related enquiries.
Contact formA secure alternative that goes directly to our store email.
PhonePlease keep calls mainly to existing order-related matters.
ConsultationUse email or the Homeopathic Consultation form.
Phone support hours
Our phone service is intended mainly for existing order queries. For product questions, homeopathic guidance or general enquiries, email or the contact form will usually give you a better and more complete response.
Time differences can make USA calls difficult. We will do our best to answer where possible, but please use email or the secure contact form whenever your matter is not urgent or is not directly related to an existing order.
Contact details
Email is prioritised for the quickest and most complete response.
EmailÂ
USA order support
UK and Europe
Our address
Urenus Francicea LtdVenture House
Davidson Road
Lichfield, Staffordshire
WS14 9DZ
United Kingdom
