Money-Back Guarantee by Urenus
Money-Back Guarantee
We want you to shop with confidence. If you are not satisfied with an eligible product purchased from Urenus, you may request a refund in accordance with our Returns Policy.
What Does the Guarantee Mean?
If you purchase an eligible product directly from Urenus and are not satisfied with your purchase, you may contact us to request a refund, subject to our Returns Policy and any applicable legal or regulatory requirements.
How to Request a Refund
Contact Urenus with your order number and details of the product concerned.
Our team will review your request and confirm whether the product is eligible under our Returns Policy.
Where your request is approved, the refund will be processed using the appropriate payment method.
Eligibility
Refund eligibility may depend on the type of product, its condition, whether it has been opened or used, and any hygiene, safety, legal or regulatory restrictions that apply to that product.
Products That Cannot Be Returned
Certain products may not be eligible for return or refund like selaed broken/opened and where they are personalised, specially prepared, opened, used, or restricted from return for hygiene, safety, legal or regulatory reasons.
Your statutory rights are not affected. Our Money-Back Guarantee is offered in addition to any rights you may have under applicable consumer law.
A straightforward promise from Urenus
If something is not right with an eligible purchase, contact our team and we will help you through the appropriate refund or returns process.
